Underwriting

Underwriting has many important customers. It’s not only our Sales and Processing Teams but the broker and the agent as well. Although it can be easy to create a Raving Fan when a loan is approved, our intent is to generate fans even when the answer is not as easy. Our mission is to be a resource and to work collaboratively with our partners, both internally and externally. We have developed:

The UW Hotline so team members have a simple way to obtain answers on specific guidelines.

Image of two young businessmen using tou
1e47b2_5933ee74ead1423ea0746d23c30f1b4e_

We have a Scenario and Product desk to help structure more complicated loans.

Brainstorming Group of people Working Co
1e47b2_5933ee74ead1423ea0746d23c30f1b4e_

We recently added a “Rush” queue in Encompass so we can prioritize loans that need an immediate answer or a quicker close.

time is money concept, business and fina
1e47b2_5933ee74ead1423ea0746d23c30f1b4e_

A formal escalation process was developed to provide more timely reviews of suspended or decline loans.

Man revising check for utilities, calcul
1e47b2_5933ee74ead1423ea0746d23c30f1b4e_

Our goal is to be consistent, collaborative and reliable. Everyone is accessible and we welcome the questions and feedback that come with this role. Although we may sometimes have to deliver a “no”, we will escalate, consider options, call investors or research alternative products before that “no” becomes final. Our team is dedicated to providing the highest level of service to all of our customers.

house line background 2-01.png

Take the next steps and email us at joinEmm@emmloans.com
or call us at (833) 564-6366!