Our goal is to make the process seamless to both our internal and external customers while providing the best experience possible. Unlike most companies we do not believe in a one size fits all. We want your input as a mortgage professional on what has worked best for you in your career.
Regardless, we will ensure a harmonious integration with our highly experienced processing leadership so your clients and partners will be Raving Fans. We do this by keeping all participants in the transaction up to date with timely status, proactively identifying any challenges, being the subject matter experts, and working relentlessly to bring the file to the closing table expeditiously.
We own the process and keep EMM’s “eye on the prize” to fund the loan
Identify any opportunities to provide leadership with suggestions on how to continuously improve the experience
Act as the face of the company to make a lasting impression on the customer
Constantly advocate for the customer while making sure we do what’s right for the company